IT Support Technician
Location: Dar es Salaam, Tanzania
Department: Information Technology
Type: Full TimeMin. Experience: Mid Level
Job brief
We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure.
A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.
The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.
Duties and Responsibilities
Assistance in technical design, planning, implementation, performance-tuning and maintenance of critical enterprise systems (SAP)
Assistance in installation and configuration of network devices (e.g.: routers, access points)
Maintenance of company e-mail system and accounts
Maintenance of all ICT equipment used by employees in the course of their duties
Diagnosis of problems affecting ICT equipment and/or Internet connectivity
Follow-up and supervision of third-party service-providers when they are onsite.
Provide basic training to new employees on how to utilize any ICT equipment required
Identification of ways to improve the service provided by the ICT department to the company
Formal Training/Education
Advanced Diploma, Bachelor’s degree or equivalent award from a well-known institution
Certifications such as CCNA & CISA is a bonus
Extensive working experience will be considered
Skills and Experience
High-level of communication skills in English and Swahili (Portuguese a plus)
Ability to troubleshoot and solve problems quickly and without a high-degree of supervision
Experience working at a technical support / help desk supporting a high number of employees at multiple locations
Experience with Google Apps for Business (G Suite)
Experience setting-up, deploying, and servicing Microsoft Windows based desktops / laptops
Experience setting-up and servicing mobile devices (e.g.: phones and tablets)
Basic knowledge of networking configuration and maintenance
LAN/WAN
Wireless network setup and security
Cyberoam or an equivalent firewall appliance
Basic experience with MS SQL Server 2012+ or another relational database
Basic Knowledge of ERP systems such as SAP, Oracle or Sage is a big plus
Experience with the installation and maintenance of GPS devices a plus
Experience with the installation and maintenance of CCTV IP-based cameras a plus
Weka Maoni yako Hapa
0 comments:
POST A COMMENT